AI Agents in Practice
Latest Articles
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Mine Support Themes Without Turning Customers Into Profiles
Produce aggregate product-friction evidence instead of individualized sentiment scores.
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Agent Observability: Reconstruct the Work, Not the Mystique
Design execution traces that explain tool use, approvals, failures and verified outcomes while protecting sensitive data.
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Why Structured Output Is Not a Security Boundary
Use schemas for reliable interfaces while separately checking business meaning, authorization and safe downstream handling.
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Turn Escalations Into Reproducible Handoff Briefs
Preserve chronology, failed attempts and unresolved questions so customers need not repeat themselves.
Research, Not Hype
Explore sourced guides to AI agents, practical workflows and business models. Understand implementation choices, operating costs and limitations. Hypothetical examples are labeled; commercial claims are attributed, not promises of income.
